Customer service

May be it is because I was reading several articles written bu Ron Kaufman in the last few weeks, I started thinking more about how to serve customers better. What better way can we learn than learning from people around!!

My wife likes an Indian snack 'Golgappa' which is commonly found on roadside. However, she chooses to eat at only places where the vendor uses hand glove while making it. Although it is a mile away from my home, occasionally I take here there. Apart from normal practices like greeting, smiling etc, there is one thing special with this guy which amused me. My wife ordered a snack that costs Rs.10. This guys prepares it and before serving it, he gave a small sample of the portion to taste it. I was like Wow...he says he can improve the taste based on our feedback.

I saw my wife enjoying the snack and couldn't resist and ordered one for myself. The guy prepares it and gives a sample to me as well. I said I don't have to taste it because he just prepared one for my wife and she liked it. He said "No sir, your taste would be different from Mam's". I was like Wow...

Now, I'm talking about a Rs.10 purchase. It reminds me the importance of customer feedback and involvement in acceptance of product even before he buys it. Seeking feedback at any phase where rework is possible enhances customer satisfaction to a greater extent.

If my wife prefers to go to this place because of hygiene, I will certainly take here there because of this guy's customer service.

Power of Positive words for a Positive Difference

How many times we get out of bed in the morning to hear words reeling in your mind that makes us think that it is going to a beautiful day?

Words always paint a picture and it is up to us to choose the words depending on the picture we want to paint.

Let us take an example of this phrase: “There's no way I could ever do that.”

This statement stops any forward momentum. What a way to limit yourself!!
Changing this phrase to: “What would have to happen in order for me to do that?”
This keeps the brain moving forward. It leaves the possibility open that it could happen.

These affirmations / words give you the power to state what you want in your life then give you a clear mental and emotional feel of those desires regardless of present circumstances.

By being convinced of these positive words, you attract positive things in your life and repel bad and depressing thoughts.
Remember that your subconscious mind accepts as true what you keep saying and will eventually attract corresponding events to your life.

If negative statements fill your mind, then you will definitely not be able to do anything and eventually fail. Positive words can lend you a hand in transforming your life.

Being positive is a discipline. We often feel like we can't help feeling crabby, but mood swings can be reversed. We can control our moods. Think about that for a second. There are so many things we can't control, forces we are powerless to change because so much of life is unpredictable. We can't control the weather. We can't control the world economy and the national debt and so many things that are a part of our lives. But we can control our moods.

How fast a negative word can spread?
 Positive words are like a ripple in a pond; not just you, they influence people around, just like a ripple which carry forwards the wave.
 Negative words are like a whirlpool; they just pull everybody down into it.
You are what you are and where you are because of what has gone into your mind.

Garbage in and Garbage out principle: This is an interesting principle in life and is very true.

Put the good stuff in and you always get good stuff. This applies to all walks of life – be it work or at home.

Choose your company who could influence you with the positive words.

How many times you feel like avoiding company of a person who always has a grudge on one or the other thing? Probably avoid a person who has a negative view to every situation?

Think in terms of benefits; not the price.

Words paint a picture and mind always complete the picture.

Optimism is practical and it is a practice of positive words.

Every choice has an end result; so is the choice of being positive.

Positive words leads to:
 High level of confidence
 Optimism in everything we do
 Nice working group
 Healthy relationships